Shipping Policy

Shipping Policy for NewLana

Order Processing Time

We aim to process and ship all orders within 8-12 business days. Please note that processing time does not include weekends or holidays. Once your order is shipped, you'll receive an email notification with tracking information.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout and vary depending on your location, the shipping method selected, and the order size. Standard delivery times are as follows:

• International: 8-12 business days
  Note: Delivery times may vary due to carrier delays or customs processing.

Free Shipping

We offer free worldwide shipping on all orders.

Order Tracking

Once your order has shipped, you'll receive an email with a tracking number to monitor your package's progress.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs fees, duties, or taxes that may apply. Unfortunately, we cannot predict these charges and recommend checking with your local customs office for more information.

Missing or Delayed Packages

If your order hasn’t arrived within the expected timeframe, please contact us at infonewlana@gmail.com with your order number. We’ll work with the shipping carrier to resolve the issue.

Contact Us

For questions or concerns regarding your order, please reach out to us at infonewlana@gmail.com.