FAQ

HOW LONG IS SHIPPING?
Shipping times vary depending on the specific item and your location. Estimated shipping times are listed in the product description. Please note, customers are responsible for any customs fees applied by their country.

HOW DO I WASH THIS?
To maintain the quality of your Newlana garment, we recommend turning it inside out before washing, using cold water, and tumble drying on low heat. This ensures your piece stays in excellent condition.

STORE POLICY
All sales are final! Once your item is shipped, we cannot provide a refund. Please read all product descriptions carefully before purchasing. We have no control over packages once they are shipped. If your order is lost or stolen, you will need to contact the shipping carrier directly for assistance.

In the rare case of a defective or missing item, please contact us at Infonewlana@gmail.com for further help with your order.

By purchasing from our store and using our website, you agree to these terms and conditions. Thank you for supporting Newlana!